On Windows 10, printers are plug-and-play. When you connect a printer to a Windows 10 computer, the printer’s drivers are automatically installed, and the printer is ready to print in minutes. It’s possible that you’ll need to install a separate, proprietary printer app in some cases, but this isn’t common. How to fix the 0x97 error on Epson printer ?
Fix 0x97 error on Epson printer
When you connect an Epson printer to your computer and see the 0x97 error on the printer’s input panel or as an error message on your screen when you try to print something, it’s possible that the printer isn’t set up correctly.
However, before you attempt to repair it, make certain that:
- The printer’s cables to the power supply and your computer are both securely connected.
- Make sure the cables are in good shape and try to use original cables whenever possible.
- It’s worth trying replacing the cables to see if the problem goes away.
- Ensure that the printer is on a flat surface with no open panels. Consult the printer’s manual for instructions on how to set it up.
- Ensure that the printer is free of paper jams and that the tray is fully loaded.
- Check to see if the printer can detect paper in the tray. In most cases, you’ll need to push it back far enough for the printer’s sensor to detect paper.
- Using a different port on your computer to connect the printer.
If the error persists despite passing the above checks, try these fixes.
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1. Run printer troubleshooter
For printers, Windows 10 includes a built-in troubleshooter. If you get a printing error, this is the first thing you should do.
- Open the Settings app with the Win+I keyboard shortcut.
- Go to Update & Security.
- Select the Troubleshoot tab.
- Click Additional troubleshooters.
- Select and run the Printer troubleshooter.
- Apply all fixes that it recommends.
2. Uninstall and reinstall the printer
Although Windows 10 handles printer installation automatically, things can still go wrong. To fix the error message, uninstall and reinstall the printer.
- Open the Settings app with the Win+I keyboard shortcut.
- Go to Devices>Printers & scanners.
- Select the Epson printer and click Remove device.
- Disconnect the printer from the computer.
- Restart the computer.
- Turn the printer off and unplug it.
- Allow the printer to remain unplugged for 1-2 minutes.
- Boot the computer back up.
- Connect the printer to the computer again.
- Wait for Windows 10 to install the printer.
3. Update printer driver
Windows 10 installs printer drivers automatically, but they may not be the most up-to-date. You can update the drivers manually if you want to.
- Open Device Manager.
- Expand printers.
- Right-click the Epson printer and select Update driver from the context menu.
- Search online for driver updates and install the ones that are available.
- Restart the system.
Physically clean the printer
The error could be caused by a buildup of residue on the printer’s sensors. Toner, ink, or dust can cause this. In general, you should clean it on a regular basis and store it somewhere where it won’t be exposed to unusual dust.
- Unplug the printer from the power socket and from the computer.
- Open the panels on it and use a soft, semi-wet cloth to clean the visible areas.
- If the printer is hot, allow it to cool before you clean it.
- Once cleaning is done, allow the printer to ‘dry’ for 10-15 minutes before you turn it back and try to print something.
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Conclusion
Printers are now easier to set up than they were ten years ago, but they still encounter a variety of ambiguous errors. Uninstalling and reinstalling the printer can often solve these issues. Your printer may be nearing the end of its useful life if it is old. If the problem persists, bring it in for a hardware inspection.
