You’ve finally arrived home after a long day and can’t wait to relax on the couch, order some takeout, and binge watch your favorite Netflix show. However, the video does not load, and instead of your favorite show, you receive the Netflix Error Code NW-2-5. The exact message that you may see is as follows:
Netflix has encountered an error. Retrying in X seconds.

Code: NW-2-5

But don’t worry, the evening isn’t yet ruined! Here’s why you’re getting this error and how to fix it.

Netflix Error Code NW 2 5: What Does It Mean?

What is error code NW-2-5?

The Netflix Error Code NW-2-5 is one of the most common on Netflix, and it indicates a network connectivity issue without getting too technical. Basically, Netflix is unable to connect to your device, either because your Internet is down or because your device is malfunctioning.

When you try to open the Netflix app on any device, from your living room smart TV to your gaming console or Blu-ray player, you’ll get an error message.

Related: How Much Does Netflix Cost Per Month?

How to fix Netflix Error Code NW-2-5

If you’re lucky, you’ll be able to fix the problem and resume streaming with just one button press. Other times, you’ll need to do a lot of troubleshooting to get Netflix back up and running. Here are seven methods for resolving Netflix Error Code NW 2-5:

Try Again

The connectivity problem may be temporary, and pressing “Try again” will resolve it. It’s worth a shot a few times to see if it works.


Restart your device

Although game consoles and smart TVs have come a long way, their operating systems still lag behind those of smartphones. If you can go months without restarting your phone, you should restart your consoles and televisions once a month to avoid clutter, unresponsive streaming services, freezing screens, and sign-in errors. Restarting the device can restore normalcy if Netflix Error Code NW-2-5 appears. Don’t just restart it from the button to make sure it works: unplug it, wait a minute, then plug it back in.

Make sure your device is connected to the Internet.

Devices can disconnect from the home network at any time, which can result in the error. Use the troubleshooting option or open a web app other than Netflix to make sure your Internet is working and your device is connected.

Your network might not allow streaming.

Are you trying to access Netflix from a public Wi-Fi hotspot, such as one at a hotel, a university campus, or a company? For speed or cost-cutting reasons, the administrator may have disabled streaming services. If you’re unsure, check their policy or ask the administrator directly. If they are unable to make an exception, you can rule out another device issue.

Restart your connection

Routers and modems, like all other devices, can experience temporary errors and need to be restarted. Unplug your modem and router for a few seconds, then reconnect them. If you see a red blinking light, the Internet may be down or your equipment may be malfunctioning.

Boost your connection speed

The Internet isn’t always down, but it can be so slow that Netflix services are unavailable. A problem with the DNS server, signal strength, or too many devices connected to the network saturating the bandwidth can all cause this. Here are some suggestions for increasing your connection speed:

  • Remove any connected devices that aren’t needed, and put a stop to large downloads (a 40GB game on Steam, for instance).
  • Make sure the router is close enough to your device and there are no obstacles in the way (walls, large items of furniture, etc.). If that’s not an option and you’re experiencing frequent connectivity issues, a Wi-Fi signal booster may be able to help you in the long run.
  • An Ethernet cable should be used. It’s the simplest and most cost-effective method of increasing your Internet speed. This enables faster streaming and more fluid online gaming.

Related: How Many People Can Watch Netflix At Once?

Contact your Internet Service Provider

If you’ve tried all of the above and still can’t get Netflix to work, it’s possible that your home network is down or that your Internet is down due to technical difficulties. When in doubt, contact your Internet Service Provider, who will determine whether the problem is on their end or whether they need to come out and repair or replace your equipment. Often, these issues with connectivity vanish after a single phone call. Best of luck!